Contact Us

Existing Customer?

If you are an existing customer, please submit a ticket by logging in to your account.

New Customers

Please fill out the following form and we will reply to you as soon as possible.

If you have had an issue with your service, or anything at all has left you unsatisfied please contact us through any the following methods:

1. By telephone on 0208 408 6180 between 9am and 6pm Monday through Friday (excluding bank holidays)

2. By Live chat through our website

3. By creating a support ticket.

We are committed to resolving your issues as quickly and efficiently as possible, but in the rare event that you are dissatisfied with the response for any reason, you can email our administrative team directly, and the issue will be passed on to senior management. The email address to use is:

Abuse point of contact:

If you would like to report any spam you have received, or anything similar, please email us on the following email address:

All complaints will be responded within 3 days at the very maximum. Complaints are immediately drawn to the attention of a line manager, who will decide what course of action is most appropriate. Should you for any reason be dissatisfied with the decision, you can contact our office manager Zeenat Bokhari directly, on the following address:

Call Us:

Sales: 0844 931 0200
Lines open 9am - 6pm GMT Monday - Friday.

Support: 0208 408 6180
Lines open 9am - 6pm GMT Monday - Friday.

Email Us:

We aim to respond to sales enquiries within 24 hours.

We aim to respond to support enquiries within 4 hours.

We aim to respond to abuse enquiries within 24 hours.

Write to us:

Domain Express
Freezone Internet Ltd
Siddley House
50 Canbury Park Road
Kingston upon Thames
United Kingdom

Registered Office:

Freezone Internet Ltd Registered [England & Wales]
Weir Cottage, 2 Laindon Road, Billericay, Essex, CM12 9LD
United Kingdom

Find us on the map:

In the area? Be sure to pop in and say hello!